Contact Us

If you need assistance while using the Universal Slots website at https://universallslot.com in connection with the Universal Slots version of the service, you may contact our support team securely through this form. Please provide your full name, a valid email address that is linked to your player account, and a clear description of your question or complaint (for example: account access, deposits and withdrawals, bonuses, technical issues, or responsible gambling tools). Enquiries submitted via this page are handled by the customer support department of Mirage Corporation N.V., the Curaçao-incorporated operator of Universal Slots, which holds Antillephone N.V. sublicense 8048/JAZ2014-037 and is not licensed by the United Kingdom Gambling Commission. You can also write directly to our primary support email at support@universallslot.com for formal correspondence, including requests from UK-based customers, and our team will normally reply within one business day, while live chat (where available after login) is intended for faster, real-time support and is generally operated on a 24/7 basis.

By using this contact form you acknowledge that: (i) all communication relates to an offshore gambling service operated from Curaçao, not a UK-regulated operator, so UK-specific regulatory protections and dispute schemes (including UKGC-approved ADR providers and GAMSTOP integration) do not apply; (ii) support cannot provide legal advice or override banking rules, AML checks, withdrawal limits (including the approximate €15,000 monthly cap, around £12,800, and typical £1,000/day payout ceilings), or payment-method conditions such as card FX spreads, network fees on Bitcoin, Ethereum or LTC, Jeton processing times, or the current £30 fee and 5 - 7 business day timeframe for bank transfers; and (iii) you must be at least 18 years old and should never disclose your password, full card number, or one-time security codes. For safer gambling requests, including a 24-hour "cooling-off" period where available, you may clearly state this in your message or email support@universallslot.com from your registered address so that our team can review your account. If, after following our internal complaints procedure, your issue remains unresolved, you may choose to raise it with Antillephone N.V. using the validator link associated with license 8048/JAZ2014-037 (currently referencing the related domain universalslots.net), noting that this escalation is governed by Curaçao rules and may offer a different level of intervention than UK-based regulators. Information on this page, including contact details and licensing references, reflects our arrangements as last reviewed in 2025 and may be updated from time to time on https://universallslot.com.