Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with Mirage Corporation N.V. (the "Operator") in relation to your use of the Universal Slots version of the "Universal Slots" online casino available via https://universallslot.com (the "Site") by players resident in the United Kingdom. Effective date: 6 November 2025 (last reviewed for continued use during 2025 - 2026).

By registering an account, accessing, or using any games or services on the Site (together, the "Services"), you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, Responsible Gaming information, and any game- or promotion-specific rules displayed on the Site from time to time.

The Operator is incorporated in Curaçao and holds a sublicense issued under licence number 8048/JAZ2014-037 via Antillephone N.V. The Site is not licensed by the United Kingdom Gambling Commission, and UK-specific regulatory schemes such as UK-approved Alternative Dispute Resolution ("ADR") services and GAMSTOP may not be available. Nothing in these Terms affects any mandatory rights you may have under UK consumer law.

If you do not agree with these Terms, you must not register an account, deposit funds, place any bets, or continue using the Services.

Definitions

For the purposes of these Terms, the following words and expressions have the meanings given below. Other capitalised terms used in context shall be interpreted in line with these definitions and the overall purpose of the Terms.

• Operator: Mirage Corporation N.V., a company incorporated in Curaçao, operating the Universal Slots online casino at https://universallslot.com under Antillephone N.V. sublicense 8048/JAZ2014-037, together with any authorised payment-processing entities such as Mirage Ent. Corporation Limited in Cyprus.
• Site: The website located at https://universallslot.com, including any mobile or localized versions (including Universal Slots) and subdomains through which the Services are offered.
• Services: All online casino services offered on the Site, including slot games, table games, live-dealer games, tournaments, bonuses, promotions, and related functionality such as deposits and withdrawals.
• User or Player: Any natural person who accesses the Site and/or creates an Account for personal entertainment purposes.
• Account: A uniquely registered real-money player account opened on the Site in your name.
• Bet or Wager: Any sum of money or value staked by you on the outcome of a Game or event offered through the Services.
• Game: Any casino, live-dealer, instant-win, or similar game made available on the Site by the Operator or its third-party providers.
• Bonus: Any additional funds, free spins, cashback, or other promotional benefit credited to your Account that is subject to specific conditions, including Wagering Requirements and time limits.
• Promotion: Any bonus offer, tournament, competition, or special campaign advertised on the Site or via email or other channels.
• Wagering Requirements: The total amount you must wager using Bonus funds (or winnings derived from them) before such Bonus funds and related winnings become withdrawable, as described in the relevant Promotion.
• Payment Method: Any supported financial instrument or channel used to deposit or withdraw funds, including bank cards, e-wallets, cryptocurrencies, and bank transfers.
• Cryptocurrency: Virtual currencies supported by the Site (for example, Bitcoin, Ethereum, Litecoin) as displayed in the cashier section.
• E-wallet: An online payment service such as Jeton or similar providers accepted on the Site from time to time.
• Business Day: Any day other than a Saturday, Sunday, or public holiday in Curaçao or Cyprus on which banks are open for business.
• Force Majeure: Any event beyond the reasonable control of the Operator, including but not limited to natural disasters, war, civil disturbance, industrial action, failures of telecommunications or power networks, or actions of government authorities.

Account Registration

Eligibility and Age Verification

• Minimum age: You may only open an Account and use the Services if you are at least 18 years old and have reached the legal age for online gambling in your place of residence. The Services are not directed at minors or individuals under 18.
• Legal capacity: By registering, you confirm that you have full legal capacity to enter into binding contracts and that you are acting on your own behalf, not as an agent for any third party.
• Jurisdictional restrictions: You must not use the Services if you are a resident of any restricted country (including, without limitation, the United States, France, the Netherlands, or any other country listed as restricted on the Site). UK residents may access the Universal Slots version subject to these Terms and applicable law.
• Verification: The Operator may carry out electronic checks and request additional documents at any time to verify your age and identity. Failure to pass or cooperate with verification may result in suspension or closure of your Account and withholding of funds until the matter is resolved.

Account Creation and KYC

1. Registration process: To open an Account, you must complete the online registration form, providing your full name, date of birth, residential address, email address, chosen password, preferred currency, and any other information requested.
2. Email verification: You may be required to verify your email address by following a link sent to you. The Operator may limit or suspend access to certain Services until verification is completed.
3. KYC documents: To comply with anti-money laundering and "know your customer" obligations, you may be asked to provide:
   • a valid government-issued photo ID (passport, national ID card, or driving licence);
   • proof of address (for example, a utility bill or bank statement not older than three (3) months); and
   • proof of ownership of your Payment Method (for example, a redacted bank card copy or account statement).
   The Operator may request updated or additional documents at any time, including for cumulative deposits or withdrawals, or where risk-based checks require it.
4. Single account: You may only hold one Account with the Site. Multiple accounts, including accounts created using different email addresses, devices, payment details, or identities, are strictly prohibited and may lead to closure of all related accounts and forfeiture of Bonuses and winnings.

User Obligations and Account Security

• Accuracy of data: You must ensure that all registration and profile information is accurate, complete, and kept up to date. You must inform the Operator immediately of any changes (for example, to your address, email, or Payment Method ownership).
• Password security: You are responsible for maintaining the confidentiality of your login details and for all activity on your Account. You must not share your username or password with any third party, nor allow any other person to access the Services through your Account.
• Unauthorised access: If you suspect that your Account has been compromised or accessed without your consent, you must promptly change your password and notify customer support at support@universallslot.com.
• Use for lawful purposes only: You agree not to use your Account or the Services for any unlawful purpose, including fraud, money laundering, or funding of terrorism, and not to engage in any activity that may damage or impair the Site or other Users' enjoyment of the Services.
• Account closure: You may request closure of your Account at any time by contacting customer support. The Operator may require you to withdraw or otherwise deal with any outstanding balance, subject to these Terms and any legal obligations.

Betting & Gameplay Rules

General Rules for Placing Bets

• Game-specific rules: Each Game available on the Site is governed by its own rules, paytables, and house edge as displayed within the Game interface. By placing a Bet, you confirm that you understand and accept the applicable game rules.
• Stake limits: Minimum and maximum Bet limits are determined by each Game and may vary by currency or table. Such limits are displayed within the Game and/or in the cashier section and form part of these Terms.
• Bet acceptance: A Bet is considered accepted once it is registered by the Operator's servers and reflected in your Account balance and game history. If there is a discrepancy between your device display and the Operator's records, the Operator's records will normally prevail, subject to fair and reasonable review.
• Currency: For UK players, the primary gameplay and accounting currency is GBP (£). Where Games or balances are displayed in other currencies, the Site will convert amounts using the Operator's internal exchange rates, which may differ from market or bank rates.

Bet Cancellation, Errors, and Malfunctions

1. Player-initiated cancellation: Once a Bet has been accepted, you cannot usually cancel or change it. Any options to "undo" or "cash out" a Bet are governed strictly by the Game rules and their availability on the Site.
2. Obvious errors: In the event of an obvious error (for example, a manifestly incorrect payout, stake, or odds resulting from a technical fault or human mistake), the Operator may void the affected Bets and restore your balance to the state it was in immediately prior to the error, provided this is done in a fair and reasonable manner.
3. Technical malfunctions: If a Game malfunctions, is interrupted due to network or hardware issues, or otherwise fails to behave as designed, all affected Bets may be voided or settled based on the accurate and complete logs recorded on the Operator's or game provider's servers. In such cases, the Operator will endeavour to restore the Game state or refund stakes where appropriate.
4. Disconnections: If you disconnect while playing, the outcome may still be determined on the game server. Once you reconnect, you can review the outcome in your game history. The Operator is not responsible for losses arising from your own internet connection issues but will act fairly in accordance with provider logs.

Conduct in Live Casino and Chats

• Respectful behaviour: You must behave respectfully towards dealers, support staff, and other players. Abusive, discriminatory, threatening, obscene, or harassing language or behaviour in live chat, at tables, or in communications with the Operator is strictly prohibited.
• Prohibition of collusion: You must not collude with other players or attempt to gain an unfair advantage in any Game. Suspicious patterns of play, including coordinated betting or sharing of information, may result in suspension of your Account and investigation.
• No automated tools: Use of robots, software, scripts, or any automated systems to place Bets or manipulate the Services is prohibited. The Operator may take technical and legal measures to detect and prevent such activity.
• Fair use: Any attempt to exploit glitches, latency, or design features of Games or the Site to secure an unfair advantage (so-called "advantage play" in breach of applicable rules) may result in voiding of related Bets, confiscation of Bonuses and winnings, and closure of your Account where reasonably justified.

Bonus Terms

Bonus Activation and General Conditions

• Promotion-specific rules: Each Bonus or Promotion is subject to specific terms described on the relevant promotional page, in the cashier, or in direct communications. These Promotion-specific rules (including eligibility, Wagering Requirements, maximum bonus amount, and validity period) form part of these Terms and shall prevail in the event of conflict.
• Activation: Bonuses may require you to opt in, enter a bonus code, or select the Bonus in the cashier before depositing. Some Bonuses may be granted automatically based on your activity. You are responsible for ensuring that you understand how a Bonus is activated before participating.
• Bonus vs real money: Unless otherwise stated, real-money funds in your Account will be used before any Bonus funds. Once real-money funds are exhausted, wagering continues with Bonus funds, which may be subject to restrictions on maximum bet size and eligible Games.
• Validity period: Bonuses and any associated free spins are generally valid for a limited period (for example, a specified number of days from receipt) as stated in the relevant Promotion. As of 2025, standard Bonus validity and wagering periods are indicated on each offer and may be updated periodically.

Wagering Requirements and Withdrawal Restrictions

1. Wagering Requirements: Wagering Requirements specify how many times the Bonus amount and/or deposit amount must be wagered before Bonus funds and related winnings become withdrawable. The exact multiplier and eligible stakes are stated in each Promotion. Bets placed prior to Bonus activation do not normally count towards the Wagering Requirements.
2. Game contribution: Different Games may contribute differently towards Wagering Requirements. Typically, slots contribute a higher percentage than table or live games. A list of restricted or low-contribution Games is provided in the Promotion-specific terms and may be updated over time.
3. Maximum bet: While a Bonus is active, there may be a maximum allowed Bet per spin, round, or hand. Placing Bets above the permitted maximum (whether intentionally or inadvertently) may be considered a breach of Bonus rules and may result in removal of the Bonus and associated winnings where reasonably justified.
4. Withdrawal before completion: If you request a withdrawal before satisfying all Wagering Requirements, the Operator may cancel your active Bonuses and remove associated Bonus funds and winnings, crediting only your remaining real-money balance.

Prohibited Play and Combining Promotions

• Prohibited betting patterns: The following types of play may be treated as Bonus abuse where clearly connected to exploitation of Bonus terms:
  • placing low-risk or zero-margin Bets (for example, betting simultaneously on both red and black in roulette);
  • deliberately delaying game rounds or saving bonus features for later real-money play; and
  • significant changes in bet size after a large win while Wagering Requirements remain.
  Any action taken in response will be proportionate and based on a reasonable assessment of the circumstances.
• Multiple accounts and identities: Using multiple Accounts or identities to claim repeated Bonuses or promotions is prohibited. In such cases, Bonuses may be cancelled and associated winnings forfeited, and related Accounts closed.
• Combining promotions: Unless explicitly allowed in the applicable Promotion, Bonuses cannot be combined or "stacked." Only one active deposit Bonus may generally be in play at any time. Cashback or loyalty rewards may run in parallel where stated.
• Right to amend or withdraw: The Operator may amend or withdraw a Promotion for future participants or for players who have not yet opted in. Where you have already qualified for or activated a Bonus, the Operator will honour the Promotion under the terms that applied at the time of your participation, save where changes are required by law or regulation.

Payments & Withdrawals

Deposit Methods, Limits, and Fees

• Available methods: The Site supports various Payment Methods, including (subject to availability for UK players) VISA/Mastercard cards, e-wallets such as Jeton, cryptocurrencies including Bitcoin (BTC), Ethereum (ETH) and Litecoin (LTC), and bank transfers. The list of currently supported methods is shown in the cashier section.
• Standard deposit limits: As of 2025, typical minimum deposit amounts for UK players are around £20 per transaction for card payments, e-wallets, and supported cryptocurrencies. Actual minimum and maximum limits are displayed in the cashier and may vary by method.
• Official vs actual fees: The Operator does not usually charge deposit fees ("0% official fee"), but your bank or payment provider may apply foreign exchange or processing charges (for example, a 3 - 5% FX spread on certain card transactions). You are responsible for any such third-party fees.
• Processing times: Deposits via cards, e-wallets, and cryptocurrencies are normally processed instantly or within a few minutes. The Operator does not guarantee processing times, as they may be affected by third-party providers and network conditions.

Withdrawals, Limits, and Processing

1. Withdrawal requests: You may request withdrawals from your available balance using the methods offered in the cashier. Where possible, withdrawals will be processed back to the same Payment Method used for deposits, subject to legal, regulatory, and technical constraints.
2. Standard withdrawal limits: As of 2025, typical withdrawal limits include:
   • up to approximately £1,000 per day per method for cryptocurrencies, Jeton, and bank transfers; and
   • a monthly aggregate withdrawal cap of around €15,000 (approximately £12,800, subject to exchange rate fluctuations).
   Actual limits, including any VIP or individually agreed limits, are shown in the cashier and may be updated from time to time. The Operator will not unreasonably withhold withdrawals within the published limits, subject to its legal obligations.
3. Processing timeframes: Once your withdrawal request has been submitted and any required verification completed:
   • cryptocurrency and e-wallet withdrawals are typically processed within 24 - 48 hours on Business Days;
   • bank transfers may take approximately 5 - 7 Business Days after approval; and
   • processing via cards may depend on your issuing bank's timelines.
   These timeframes are indicative only and may be affected by compliance checks, public holidays, and third-party delays.
   • KYC and AML checks: The Operator may delay or withhold withdrawals pending completion of KYC, source-of-funds, or anti-money laundering checks as required by applicable laws and its licence. You may be asked to provide additional documents; failure to do so may result in cancellation of the withdrawal and potential Account suspension.

Currency, Chargebacks, and Refunds

• Currency and FX: Deposits and withdrawals are generally processed in the currency selected for your Account (for UK players, normally GBP). If your Payment Method operates in another currency, conversions are carried out by your payment provider or the Operator's processing partner using prevailing rates, and you accept the associated FX risk.
• Chargebacks: Initiating a chargeback or payment dispute without valid grounds may lead to immediate suspension or closure of your Account and withholding of funds pending investigation. The Operator reserves the right to recover chargeback-related costs and, where appropriate, involve collection agencies or legal proceedings.
• Refunds of bets and bonuses: Bets that have been properly settled cannot ordinarily be cancelled or refunded. In cases of technical malfunction or manifest error, the Operator may, acting fairly, void affected Bets and return stakes to your Account. Bonus funds are non-withdrawable except as provided under the relevant Promotion; any discretionary refunds are at the Operator's reasonable discretion and do not create a right to future refunds.

Limitation of Liability

Operator's Obligations

• Service provision: The Operator will use reasonable skill and care to provide the Services in a secure and reliable manner, to maintain accurate records of transactions, and to settle Bets and Game outcomes in accordance with the applicable rules.
• Game integrity: Games are supplied by reputable third-party providers and operated using random number generators or live-dealer systems designed to ensure random and fair outcomes. The Operator may suspend or withdraw Games if there are reasonable concerns about fairness, security, or technical stability.

Exclusions and Limitations

1. Technical and network issues: The Services are provided on an "as is" and "as available" basis. The Operator is not responsible for any loss or damage arising from:
   • your failure to maintain a stable internet connection;
   • hardware or software failures on your device; or
   • interruptions or delays in telecommunications, power supply, or third-party service providers, provided the Operator has acted with reasonable care.
2. Indirect and consequential losses: To the maximum extent permitted by law, the Operator shall not be liable for any indirect, incidental, special, punitive, or consequential losses or damages, including loss of profits, data, or business opportunities, arising out of or in connection with your use of the Services.
3. Maximum liability: Subject to the paragraph below, the Operator's aggregate liability to you for any claim arising out of or relating to the Services (whether in contract, tort, negligence, or otherwise) shall not exceed the greater of:
   • the amount of your disputed Bet or transaction; or
   • the total amount of deposits you have made into your Account in the six (6) months preceding the event giving rise to the claim, in each case in respect of the Site.
4. Non-excludable liabilities: Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law, including mandatory UK consumer protection legislation.

Intellectual Property Rights

Ownership and Permitted Use

• Proprietary content: All content and materials on the Site, including text, graphics, logos, icons, images, audio and video clips, software, underlying code, and data compilations, are owned by or licensed to the Operator or its affiliates and are protected by copyright, trade mark, and other intellectual property laws.
• Licence to use: You are granted a limited, non-exclusive, non-transferable licence to access and use the Site and Services strictly for personal, non-commercial entertainment purposes in accordance with these Terms.

Restrictions

• No unauthorised copying: You must not copy, reproduce, store, modify, adapt, translate, distribute, transmit, display, publish, or otherwise make available any part of the Site or its content without the prior written consent of the Operator or the relevant rights holder, except as expressly permitted by law.
• No reverse engineering: You must not reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any software used in connection with the Services, except where such activities are permitted by applicable mandatory law and then only to the extent of such permission.
• Third-party marks: All third-party trademarks, trade names, and logos (for example, those of payment providers or game studios) are the property of their respective owners and are used on the Site for identification purposes only.

Privacy & Data Protection

Data Processing and Privacy Policy

• Privacy Policy: Your personal data is collected and processed in accordance with the Site's Privacy Policy, which forms an integral part of these Terms. By using the Services, you acknowledge that you have read and understood the Privacy Policy and consent to the processing of your data as described therein.
• Data controller: For the purposes of data protection laws, Mirage Corporation N.V. acts as the primary data controller for personal data processed in connection with your use of the Services, with certain processing activities carried out by affiliated entities such as Mirage Ent. Corporation Limited and third-party service providers.
• Data sharing and transfers: Personal data may be shared with payment providers, KYC and AML service providers, game providers, and other partners where necessary to provide the Services and comply with legal obligations. Your data may be transferred outside the UK and European Economic Area, including to Curaçao and Cyprus, subject to appropriate safeguards where required by law.
• Your rights: Depending on your place of residence and applicable law (including UK data protection law), you may have rights to access, correct, delete, or restrict the processing of your personal data and to object to certain types of processing. Details on how to exercise these rights are provided in the Privacy Policy.

Changes to Terms

Updates and Notification

• Right to amend: The Operator may update or amend these Terms from time to time, for example to reflect changes in law, regulatory guidance, or business practices. The latest version will always be available on the Site and will show the effective date.
• Notification methods: Where changes are material, the Operator will endeavour to notify you in advance by reasonable means, which may include:
  • displaying a prominent notice or banner on the Site;
  • sending an email to the address associated with your Account; or
  • requesting your active acceptance on login.
• Continued use as acceptance: If you continue to use the Services after the updated Terms take effect, you will be deemed to have accepted the changes. If you do not agree with the revised Terms, you must stop using the Services and may request closure of your Account.

Termination & Suspension

Operator's Right to Suspend or Close Accounts

• Breach and misconduct: The Operator may suspend or terminate your Account, and/or void Bets and Bonuses, where it reasonably believes that:
  • you have materially breached these Terms or any Promotion-specific rules;
  • you have engaged in fraud, collusion, money laundering, chargebacks, or other unlawful or improper conduct; or
  • you have provided false or misleading information or failed to complete requested verification checks.
• Responsible gaming and risk: The Operator may temporarily or permanently restrict your access to the Services, limit deposits, or close your Account if it has reasonable concerns about your gambling behaviour or affordability, or in order to comply with responsible gambling obligations and risk-based assessments.
• Inactivity: Where permitted by law, Accounts that have been inactive for a prolonged period may be suspended or closed. Any applicable administrative fees or treatment of dormant balances will be explained on the Site and applied in a fair and transparent manner.

Effects of Termination

1. Settlement of balances: Upon closure of your Account (whether by you or the Operator), and subject to any ongoing investigation or legal obligation, the Operator will pay you the remaining real-money balance, less any reasonably incurred fees or amounts owed by you (for example, in relation to chargebacks or fraud).
2. Bonuses and promotions: All active Bonuses and Promotions will generally be cancelled upon termination of the Account, and any unused Bonus funds or free spins will be forfeited. Winnings derived from Bonuses may be forfeited where termination results from serious breach or fraud.
3. Ongoing investigations: Where termination is linked to suspected unlawful activity, responsible gambling concerns, or regulatory requirements, the Operator may withhold funds and retain relevant data for as long as reasonably necessary to complete investigations and comply with legal obligations.

Governing Law & Jurisdiction

Applicable Law

• Primary governing law: These Terms and your relationship with the Operator are governed by the laws of Curaçao, without prejudice to any mandatory consumer protection rules that apply in your country of residence (including the United Kingdom).
• Consumer protections: Nothing in these Terms deprives you of any mandatory rights or protections you may have under UK law that cannot be excluded by agreement.

Dispute Resolution

1. Internal complaints procedure: If you have a complaint about the Services, you should first contact customer support at support@universallslot.com, providing:
   • your full name and Account username;
   • a clear description of the issue; and
   • relevant supporting evidence (screenshots, transaction IDs, etc.).
   The Operator aims to acknowledge complaints promptly and to provide a substantive response within a reasonable period.
2. Escalation: If you are not satisfied with the outcome of your complaint, you may ask for the matter to be escalated within the Operator's management structure. The Operator is licensed under Antillephone N.V. sublicense 8048/JAZ2014-037, and information about the licence can be consulted via the validator link: https://validator.antillephone.com/validate?domain=universalslots.net. Any involvement of the licensing authority is subject to its own procedures and limitations.
3. Court jurisdiction: Subject to any mandatory consumer rights, any dispute arising out of or relating to these Terms or the Services shall be subject to the non-exclusive jurisdiction of the courts of Curaçao. As a consumer resident in the UK, you may also be entitled to bring proceedings in the courts of your place of residence where this is required by applicable law.

Contact Information

Customer Support

• Email: For general support, account queries, complaints, and responsible gambling requests (including 24-hour cooling-off requests where in-site tools are unavailable), you may contact the Operator at support@universallslot.com.
• Phone: As of 2025, no dedicated telephone support number is specified for Universal Slots. All communications should be directed via email or on-site support channels (where available).

Legal and Corporate Contact

• Operator: Mirage Corporation N.V., the legal entity operating Universal Slots at https://universallslot.com under Curaçao licence 8048/JAZ2014-037.
• Payment processing: Certain payment processing services for players may be performed by affiliated entities such as Mirage Ent. Corporation Limited in Cyprus or other designated processors, as indicated in your transaction records.
• Mailing address: The Operator's registered and/or correspondence address, together with any additional contact details for service of legal notices, will be provided upon reasonable written request submitted to support@universallslot.com, subject to verification of your identity and request.

All communications between you and the Operator shall be conducted in English unless otherwise agreed. You should retain copies of all correspondence and of these Terms for your records.